ELITE PET SALON Valued
owners and operators of Elite Pet Salon we value each and every one of our
customers. Not only with the care and attention we give to each
of your pets, but also with your valuable time.
We try very diligently to schedule according to your wishes. Please understand our very large customer
base, makes it difficult to accomplish. Because of this we schedule
appointments back to back so that we can ensure that all our customers get in
when they need and in a timely fashion.
Each appointment time that you are scheduled
is exclusively yours. Here at Elite Pet Salon every one of our customers has a
set appointment that was booked ahead from a previous appointment, which
results in a standing appointment. At each appointment we give either an
appointment card, a text stating your next appointment or an email.
Also, at least 1 day before each one of your
appointments we send out courtesy reminders that consist of texts, phone calls,
or email. [PLEASE
make sure we have your most current information.]
Changes Effective January 2017: Elite Pet Salon we will be implementing these
changes in order to ensure the success and stability of our business.
NO SHOW FEES >Due to the
increases in “No Shows”, same day cancellations, and tardiness we will be
implementing a charge that will be no more and no less than what your grooming
appointment would be for that time. This charge will be added to your next
scheduled grooming appointment.
- “No Show” not showing up at the time of
your scheduled appointment without any notification.
- Same day cancellations result in us not
being able to fill your appointment which becomes the same as a “No Show”.
- Showing up late 15 minutes or more for
your scheduled appointment is tardiness and will result in us turning you away
until your next scheduled appointment in turn will result in a “no show”.
Pet Salon is at capacity and not able to accept new clients at this time. If
you adopt a new pet along with your existing pet/pets we will try diligently to
get them in the book ahead rotation, but please have patience if it doesn’t
happen right away.
DOGS OVER 40#
love all our big to large dogs, unfortunately 30 years in this business has
taken a toll on our backs. Aside from our existing clientele,
we will not be able to groom dogs over 40#. Our apologies for any
inconvenience this causes.
Thank you for your
continued business with us. We are thankful for each and every one of you. Your
pets have become like our pets and we hope to have many more years with each of
you and your furry kids.